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Verizon FiOS® Internet Service

  • What is Verizon FiOS Internet service?
  • What is the difference between connection speed and throughput speed?
  • What is the difference between upload/upstream and download/downstream speeds and how is FiOS Internet service making these speeds quicker than ever?
  • Will I lose speed or connection with bad weather or too many users?

Verizon High Speed Internet Service

  • How is Verizon High Speed Internet different from other cable Internet providers?
  • How many phone lines are required to receive Verizon High Speed Internet?
  • I’ve had my same email address for 9 years. Can I keep it with Verizon High Speed Internet?
  • What is TrueSwitch?

Verizon FiOS TV

  • What is Verizon FiOS TV?
  • Can I still receive HD channels with Verizon FiOS TV?
  • How is Verizon FiOS TV different than cable TV?
  • How is FiOS different than satellite television?

Verizon FiOS DIGITAL VOICE, CALLING PLANS & LONG DISTANCE PLANS

  • What is FiOS Digital Voice and how it is different from regular phone services?
  • For my local telephone service, what is the best way to order Verizon?
  • What kind of long distance plans does Verizon offer for pairing up with my Verizon local service?
  • What is the best way to order Verizon calling features?
  • What calling features does Verizon offer?
  • Will I be able to keep the phone number I have now when I switch to Verizon?

Verizon FiOS Internet Service

What is Verizon FiOS Internet service?

Using light signals, FiOS Internet travels over the Verizon fiber-optic network. The signal is able to travel more intact so a larger amount of information and connection quality is delivered to subscribers. Download speeds range from 25 Mbps to FiOS QuantumSM speeds of up to 500 Mbps. (based on location)

What is the difference between connection speed and throughput speed?

Connection speed is the rate at which data is transferred between Verizon Central Office to your PC. Throughput speed is the speed at which data is transferred to and from your computer.

What is the difference between upload/upstream and download/downstream speeds and how is FiOS Internet service making these speeds quicker than ever?

Download/downstream is typically referring to the downloading of a variety of different types of media files, including music, pictures, Web pages, etc. that you retrieve from the Internet. To upload a file is to upload a file you have probably saved on your PCs hard drive and uploaded to the Internet. With FiOS Internet the uploading and downloading of files is faster than ever.

Will I lose speed or connection with bad weather or too many users?

Verizon FiOS works through a series of light signals that are sent through a network of fiber-optic cables. This advanced technology allows for a better signal to be sent from sender to receiver that is not interfered with by weather or numerous users.

Verizon High Speed Internet Service

How is Verizon High Speed Internet different from other cable Internet providers?

Our high bandwidth data is powered by broadband technology, traveling over copper lines. Unlike most cable companies, your connection with Verizon is dedicated from the Verizon central office.

How many phone lines are required to receive Verizon High Speed Internet?

You need only one phone line for your Verizon High Speed Internet to work. You can use your existing phone line if you have one. If you do not, all you need is a line installed for dial tone. You can use this line for your telephone, fax and Internet! And yes, you can talk on the phone and surf the Internet at the same time.

I’ve had my same email address for 9 years. Can I keep it with Verizon High Speed Internet?

Yes! You can keep most email accounts today with Verizon. None of your Hotmail, MSN, or other popular email providers will have to change.

What is TrueSwitch?

You get a free subscription to TrueSwitch when you sign up with Verizon Online. The main function of this software is to forward emails from your old email account to your new email account for up to 30 days. You should also be able to have your address book and old emails copied over with TrueSwitch*. TrueSwitch also sends a message to your contacts notifying them of your new email addresses.

Verizon FiOS TV

What is Verizon FiOS TV?

Verizon FiOS TV is the end result of light signals being transmitted through fiber-optic cables to home TV sets. More information and better signals can be transmitted intact to the receiver which allows for a high-quality, clear picture to be received.

Can I still receive HD channels with Verizon FiOS TV?

Yes. With Verizon FiOS TV you can access HD channels with the same quality service as digital channels. Fiber-optic technology enhances the color, detail, and overall picture of HD channels so that they are delivered in superior quality.

How is Verizon FiOS TV different than cable TV?

Conventional cable relies on coaxial cable which suffers from performance degradation due to shared networks. The Verizon FiOS network provides enormous bandwidth, which will allow greater access to even more channels, more HD broadcasts, and more On Demand titles. The advanced fiber-optic network allows for better picture quality and the amount of information to be sent quicker and more efficiently than previous methods.

How is FiOS different than satellite television?

Satellite television relies on a dish picking up a signal from a satellite rotating in space. This makes it vulnerable to weather changes and such. Verizon FiOS works through light signals sent through a fiber-optic network that is virtually unsusceptible to disruption. Signals are able to arrive intact from sender to receiver without breaking apart so pictures are clearer and more information is delivered quicker.

VERIZON FiOS DIGITAL VOICE, CALLING PLANS & LONG DISTANCE PLANS

What is FiOS Digital Voice and how it is different from regular phone services?

FiOS Digital Voice is home phone service brought to you by Verizon’s advanced fiber-optic network. Using light signals, call quality is improved as a clearer sound is delivered with less breakage interference and a more complete signal is sent. Other phone services use ordinary connects that can cause static and poor quality calls.

For my local telephone service, what is the best way to order Verizon?

There are two ways you can order Verizon local phone service. View our site’s pages to review and order your local and regional unlimited calling plans or call and speak to a representative that can explain all plan options to you.

What kind of long distance plans does Verizon offer for pairing up with my Verizon local service?

You can opt to order Verizon long distance in a variety of ways. One option is to order it in tandem with your basic service, as a pay-by-the-minute plan. Or you can choose to order an unlimited calling plan which combines local and long distance, the majority of which include the most popular calling features available.

What is the best way to order Verizon calling features?

Verizon offers some of the most popular calling features available today, including those for protecting your privacy, and assisting you in managing and controlling your outgoing and incoming phone calls. Verizon FiOS calling features let you control how you make and receive calls. Calling plans include the most popular features while optional features can be added onto your plan separately.

What calling features does Verizon offer?

The following calling features and calling functions are available from Verizon: 10-digital dialing, Address Book and Calendar Synchronization, Administrator Function (multi-lines), Anonymous Call Rejection, Back-Up Number, Caller ID, Call Forwarding Always, Call Forwarding Busy or No Answer, Call Log, Call Return, Call Waiting or Cancel Call Waiting, Call Waiting with Caller ID, Do Not Disturb, Enhanced Call Forwarding (Scheduled & Selective), Locate Me, Incoming Call Block, International Call Block, “In-Network” Calling, Backup battery protection, Outgoing Caller ID Block, Online Account Manager, Place a Call, Scheduled Call Back, Simultaneous Ring, Smartphone Integration, Speed Dial 100, Three-Way Calling, TV Integration, Voice Mail Notification plus additional features that can be added separately. Be sure to visit the calling features sections of our local phone service and long distance phone service pages to read more in depth about them.

Will I be able to keep the phone number I have now when I switch to Verizon?

Yes, in most cases, you can keep your current home telephone number when you switch to Verizon. Call the toll-free number listed on this page and a customer service representative will be able to assist you in setting up your service and research your phone number’s portability.